Carelio support
How can we help?
Carelio is a shared childcare record for families and nannies. If something feels confusing, sensitive, or urgent, contact us directly. A real person will read it.
Contact
For account help, family setup, invites, care logs, photos, billing questions, or data and privacy requests.
Please include the email address you use for Carelio and a short description of the issue. Do not include sensitive child health details unless they are necessary for the support request. Carelio is founder-operated by Emberline Studio LLC.
Account and invites
Help with signing in, TestFlight access, family setup, nanny invites, or switching roles.
Care logs and photos
Questions about shifts, daily records, photos, reimbursements, or a log that does not look right.
Privacy and data
Requests to access, correct, export, or delete account and family data.
Privacy and legal
Carelio is built around private family records. You can review our current policies here: